Engaging with Customers and Communities
Our reputation depends on strong customer and community relationships throughout our operations. Company leaders work with community relations personnel to ensure the strength of these relationships.
Our utilities connect with their customers through mail, email, door hangers, advertising, social media and news media. They provide information and answer questions through websites and customer call centers. They review customer research and satisfaction-survey results; host community forums or information sessions; and arrange face-to-face meetings.
Our infrastructure businesses also engage with people and communities. Project construction provides a good example: Beginning in the early stages of project development, they make sure local residents and business owners have an opportunity to ask questions and make suggestions. As development continues, they keep them informed through face-to-face meetings, community open house events and project update newsletters and other communications. Once development is complete, they continue to listen and adapt operations to ensure community needs are being met.
In addition to these ongoing activities, Community Advisory Councils made up of a cross section of community leaders meet periodically to provide input on topics relevant to a specific business or project.